What actually happens when a lawn care technician shows up at your house? Kadie walks through the 11-point checklist Vista Lawn and Pest technicians follow on every visit.
Excellence in action is one of our core values at Vista Lawn and Pest. One of the most important ways we show it in the field is through thorough service completion, and that starts with an 11-point checklist our technicians follow on every visit across Prosper, Mansfield, and North Texas.
The checklist starts at the top of the technician's day, when they clock in, and walks through every important step from there. The most important part is what happens when they arrive at your property. A lot of what we do is designed to let you know we were there and exactly what we did.
When our technicians arrive, they knock on the door to let you know they are there. If you are home, it gives you a chance to share any concerns or ask a question before they start. If you are not home, that is completely fine. You do not need to be home for lawn service.
Before leaving, the technician leaves a door tag at your property. The door tag confirms the service that was performed and gives you the information you need after your treatment, so you know exactly what was done even if you were not home.
When the technician finishes, they take pictures of both the front yard and the backyard. Those photos do two important things:
We use a platform called Company Cam to keep all of those photos organized. The real benefit goes to you. With Company Cam, you are able to see every single service we have done on your property.
That means you can look back at what your lawn looked like when you started with Vista Lawn and Pest, how it changed through your first season, what it looked like after a year, and what it looks like two years later. It is one thing to say your lawn has improved. It is another to see it side by side.
We definitely keep our technicians on this checklist. It is not optional. Following the same steps on every visit means:
Everything in this process is designed to help you understand what is going on with your lawn, and to keep everybody in the loop. Between the knock on the door, the door tag, and the photos in Company Cam, you are never left wondering whether we came or what we did. And when you call our office with a question, our team can see the same service history and photos you can.
Thorough service completion works hand in hand with the rest of our Excellence in Action series, including clear field communication and proper product application.
Vista Lawn and Pest follows an 11-point checklist on every visit for homeowners in Prosper, Mansfield, and across North Texas, from the door knock to the photos. Call 469-333-8873, visit www.vistaturf.com, or scroll down and fill out the form to get started.
